Our Facility
The Kansas City Symphony is dedicated to providing an accessible and enjoyable experience to all patrons with disabilities.
The Kauffman Center for the Performing Arts is an accessible facility. It has more accessible parking than required by the Americans with Disabilities Act and has easy elevator access to the Brandmeyer Great Hall lobby. Helzberg Hall has numerous accessible seating options for our patrons with disabilities. We want all of our patrons to have the best possible performance experience.
Accessible Seating
All performances in Helzberg Hall are accessible to people with special needs. Companion seats are also available adjacent or nearby. If you purchase a wheelchair-designated seat, the seat will be removed to make space for your wheelchair. The Kauffman Center has elevator access to all levels except the Upper Grand Tier (level 7) in Helzberg Hall. Accessible seating for patrons using wheelchairs and walkers is available in all areas of Helzberg Hall except the Grand Tier sections. We strongly suggest that you call the Symphony Box Office at (816) 471-0400 to determine your best and most accessible seating options.
Accessible Parking and Drop-off Lanes
The Arts District Parking Garage has a limited number of accessible parking spaces available on a first-come, first-served basis. Event parking is $16, or $13 when purchased in advance, per car. To purchase parking in advance, please contact the Symphony Box Office at (816) 471-0400.
We encourage patrons to use either of the two drop-off locations:
- North side of the Kauffman Center, accessed from 16th Street; and
- The private drive on the south side of the Kauffman Center, accessed from Broadway
Public Elevator Access
Several elevators in Brandmeyer Great Hall make the center fully accessible except the Upper Grand Tier (level 7) in Helzberg Hall.
Braille and Tactile Signage
Kauffman Center signage conforms to ADA standards; major support and life-safety spaces such as stairs and restrooms are identified with tactile and Braille signs. Elevator panels and jambs provide raised letters and Braille text as well.
Assisted Listening Devices
Assisted listening device headphones are available for use by hearing-impaired patrons during all Symphony performances. These may be requested at the Gift Shop in the Brandmeyer Great Hall on Level 4. There is no charge but a driver’s license or credit card is required and will be held until the equipment is returned.
The Kansas City Symphony is committed to providing assistance to those with disabilities. If you have questions or concerns, please call the Symphony Box Office at (816) 471-0400.